Digital Services Manager

About UsCurtin Heritage is a not-for-profit organisation that exists to support local older people to lead meaningful lives. We provide high quality residential accommodation, in-home care, and community services across multiple sites in Perth’s western suburbs, the south-west and great-southern regions of Western Australia.We are known for innovation and our pursuit for quality. We are a small operator with a strong culture and big ambitions. We’re investing in a major digital transformation to better serve our clients and empower our staff — and we’re looking for the right person to make it happen.Your roleThis is a unique role where you will own and deliver our organisation-wide Digital Transformation Program.You’ll build the digital services function from scratch — designing data warehouses, creating dashboards, automating integrations, and rolling out modern collaboration tools across the organisation. You’ll work alongside an external digital transformation consultant who provides architecture guidance and program oversight, and you’ll have direct access to the Managing Director and key decision-makers.Your key responsibilities will include:Designing and building a centralised data warehouse, ingesting data from ERP, clinical, home care, compliance, and government systemsDeveloping and deploying operational dashboards for the board, clinical managers, home care coordinators, and financeBuilding automated integration flows — client onboarding, payroll, billing, funding reconciliation, and government reportingNegotiating vendor data access agreements and managing technical vendor relationshipsImplementing government web services integration for automated claiming and payment reconciliationLeading the collaboration platform rollout — centralised identity management, document management, and automated provisioningSupporting CRM implementation for client intake and admissionsManaging data governance, and aged care regulatory complianceProviding technology guidance and training to staff at all levels — bridging the digital literacy gap with empathy and practical supportChampioning digital adoption across the organisationYou will need5+ years’ experience in data, business intelligence, or integration roles with progressive responsibilityBusiness intelligence and dashboard development skills — data modelling, report design, and automated data refreshSQL and relational database experience — query writing, stored procedures, and database designData warehousing knowledge — ETL/ELT pipelines, dimensional modelling, and modern data architectureIntegration and workflow automation experience — building automated flows, API connectors, and error handlingCollaboration platform administration — identity management, productivity tools, document management, and securityCloud services experience — cloud-hosted databases, data integration tooling, and infrastructure managementExperience delivering end-to-end BI projects (from source system to executive dashboard)The ability to translate technical concepts for non-technical audiences, including board members, clinical staff, and care workersA self-directed working style — able to prioritise, plan, and deliver independentlyNational Police Clearance (current within 3 years)Australian work rightsIt would be great if you also hadAged care, health, or community services sector experienceKnowledge of AN-ACC, My Aged Care, or government aged care funding and reporting systemsExperience with aged care ERP, clinical, or home care management systemsIdentity and access management experience — conditional access, automated provisioningAI and machine learning exposure — LLMs, RAG, or applied AI in operational settingsHealthcare integration standards experience (e.g. HL7, FHIR)Low-code application development experienceChange management or project management experienceBenefits and perks includeAttractive remuneration packageNot-for-profit salary packaging benefitsThe chance to build something from the ground up in an organisation that makes a genuine differenceDirect access to the Managing Director and organisational decision-makersA collaborative, close-knit team based in Cottesloe — just steps from the beachProfessional development and the opportunity to shape and grow the IT functionIf you’re a technology professional who wants to use your skills to make a real difference in the lives of older Australians, we’d love to hear from you. AUD Cottesloe 6011

Digital Services Manager

  • Build a digital services function from the ground up in a purpose-driven
  • Attractive remuneration package with not-for-profit salary packaging
  • Based in Cottesloe, Perth — reporting directly to the Managing Director

About Us

Curtin Heritage is a not-for-profit organisation that exists to support local older people to lead meaningful lives. We provide high quality residential accommodation, in-home care, and community services across multiple sites in Perth’s western suburbs, the south-west and great-southern regions of Western Australia.

We are known for innovation and our pursuit for quality. We are a small operator with a strong culture and big ambitions. We’re investing in a major digital transformation to better serve our clients and empower our staff — and we’re looking for the right person to make it happen.

Your role

This is a unique role where you will own and deliver our organisation-wide Digital Transformation Program.

You’ll build the digital services function from scratch — designing data warehouses, creating dashboards, automating integrations, and rolling out modern collaboration tools across the organisation. You’ll work alongside an external digital transformation consultant who provides architecture guidance and program oversight, and you’ll have direct access to the Managing Director and key decision-makers.

Your key responsibilities will include:

  • Designing and building a centralised data warehouse, ingesting data from ERP, clinical, home care, compliance, and government systems
  • Developing and deploying operational dashboards for the board, clinical managers, home care coordinators, and finance
  • Building automated integration flows — client onboarding, payroll, billing, funding reconciliation, and government reporting
  • Negotiating vendor data access agreements and managing technical vendor relationships
  • Implementing government web services integration for automated claiming and payment reconciliation
  • Leading the collaboration platform rollout — centralised identity management, document management, and automated provisioning
  • Supporting CRM implementation for client intake and admissions
  • Managing data governance, and aged care regulatory compliance
  • Providing technology guidance and training to staff at all levels — bridging the digital literacy gap with empathy and practical support
  • Championing digital adoption across the organisation

You will need

  • 5+ years’ experience in data, business intelligence, or integration roles with progressive responsibility
  • Business intelligence and dashboard development skills — data modelling, report design, and automated data refresh
  • SQL and relational database experience — query writing, stored procedures, and database design
  • Data warehousing knowledge — ETL/ELT pipelines, dimensional modelling, and modern data architecture
  • Integration and workflow automation experience — building automated flows, API connectors, and error handling
  • Collaboration platform administration — identity management, productivity tools, document management, and security
  • Cloud services experience — cloud-hosted databases, data integration tooling, and infrastructure management
  • Experience delivering end-to-end BI projects (from source system to executive dashboard)
  • The ability to translate technical concepts for non-technical audiences, including board members, clinical staff, and care workers
  • A self-directed working style — able to prioritise, plan, and deliver independently
  • National Police Clearance (current within 3 years)
  • Australian work rights

It would be great if you also had

  • Aged care, health, or community services sector experience
  • Knowledge of AN-ACC, My Aged Care, or government aged care funding and reporting systems
  • Experience with aged care ERP, clinical, or home care management systems
  • Identity and access management experience — conditional access, automated provisioning
  • AI and machine learning exposure — LLMs, RAG, or applied AI in operational settings
  • Healthcare integration standards experience (e.g. HL7, FHIR)
  • Low-code application development experience
  • Change management or project management experience

Benefits and perks include

  • Attractive remuneration package
  • Not-for-profit salary packaging benefits
  • The chance to build something from the ground up in an organisation that makes a genuine difference
  • Direct access to the Managing Director and organisational decision-makers
  • A collaborative, close-knit team based in Cottesloe — just steps from the beach
  • Professional development and the opportunity to shape and grow the IT function

If you’re a technology professional who wants to use your skills to make a real difference in the lives of older Australians, we’d love to hear from you.

For a confidential discussion, please contact Aaron Le Saux on 0412 121 145 or email aaronl@curtinheritage.com.au.

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